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WEB Internet in parallel with IVR / CTI / FAX: If you would like to implement both IVR / CTI / FAX and WEB, we can create them in parallel during the OEM implementation process. To reduce development and ongoing maintenance costs we will have both systems access your data through a single http or web services link. We implement the IVR solution using the http and web services methods as preferred by your technical staff. Contact center and customer service desktop applications can use a Web based application interface eliminating the need to install software on each PC.