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UTILITYSERV - Utility Industry Solution One of the primary roles of the Utility Industry is to provide a high level of customer service to utility customers. Everyday, the phones ring constantly with requests like... "My hot water heater is not working, I need to set up a service call.".."I am calling in my meter reading, my meter reading is...".."I would like to know when my next payment due date is and the amount due?" Each routine call may only take a few minutes to handle, however, due to the frequency of the requests, valuable time is taken away from customer service staff. During problem periods, such as during and after storms, telephone traffic is especially high. Electric Utilities can provide information to callers and use these same calls to automatically collect outage location data in order to help locate where power grid breaks exist. DAC Systems UtilitySERV is an Interactive Voice Response (IVR) and web solution specifically made for the Utility Industry. UtilitySERV handles routine requests, allowing Customer Service staff to manage other more important tasks. UtilitySERV provides twenty-four hour service and heightens customer appreciation of the utility. In most billing and service departments, half or more of all requests are handled by the system. UtilitySERV reduces billing and service department costs and improves customer access to general and account specific information.