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CUSTOM IVR, CTI, FAX IVR, CTI, and FAX applications are developed to meet each OEM's requirements. Customization is required to integrate an application to an OEM's host computer / database. The menu's, prompts, and messages that make up an IVR call dialog also need to be custom developed. CTI integration involves custom development to trigger the "screen pop" (when a call arrives) and populate your customers application with caller specific data.
Application features can include speech recognition, text to speech, interactive fax, optical character recognition, web integration, email integration, mainframe integration, and more. We implement applications to run under a Windows or Unix / Linux O/S.
Our OEM IVR, CTI, and FAX systems include all hardware and software. We specialize in providing OEM products for use in industries such as Banking/Financial Services, Customer Service, Data Collection, Government, Health Care, Human Resources, Insurance, Manufacturing, Public Utilities, Retailing, Sales, Service Dispatch, Shipping, and Telemarketing.
Popular Applications
Over the years we noticed a set of common popular applications needed by certain organizations and industries. We have "off the shelf" applications and several application suites that address these areas.